Volunteers who offer services in the hospice office setting provide valuable services for hospice. Office volunteers complete the training material found in this manual and are available to provide many of the services listed below after receiving instructions from the volunteer coordinator. Office volunteers are under the direct supervision of the volunteer coordinator. If the office volunteer desires to have patient contact, they complete additional training specifically designed for patient interaction.
Following are some examples of duties performed by an office volunteer: • Filing, typing and answering phones • Mailing of bereavement newsletters, or public service announcements requesting hospice volunteers • Assembling volunteer workshop manuals and in-service packets • Assisting with preparation and setup for volunteer workshops • Posting requests for volunteers in various community locations (supermarkets, libraries, recreation centers, colleges, universities, etc.) • Copying in-services, forms, or other materials • Performing inventory of hospice supplies • Administering hospice library of books and tapes • Assembling marketing and education packets • Filing of accounts payable invoices
SPECIAL PROJECT VOLUNTEER Volunteers who offer talents by providing the patients with arts and crafts as well as other special activities are vital in providing indirect support to the patients and caregivers. The special project volunteers complete the training material found in this manual and may provide any number of the services listed below. Special project volunteers (no direct patient contact and minimal contact in the office) are not required to complete TB screening (administrative volunteers are required to complete TB screening). If the special project volunteer desires to have patient contact, responsibility to complete additional training especially designed for patient interaction and TB screening is necessary. Following are some examples of duties performed by special project volunteers: • Arts and crafts • Quilts, afghans, bibs, slippers, and lap robes • Create cards for holidays and special occasions • Manning booth at health fairs • Assisting with memorial services such as helping to provide food and greeting bereaved families • Assisting with marketing for volunteers and hospice
