Role Summary
The Mission Delivery Volunteer provides flexible support across multiple program areas, assisting with patient outreach, administrative tasks, and data management. This role is ideal for someone who is organized, adaptable, and comfortable handling both people-facing and behind-the-scenes responsibilities.
Key Responsibilities:
Patient Support & Outreach
- Make phone calls to patients to provide information, reminders, or follow-ups
- Communicate clearly and compassionately with patients and families
- Relay important information back to staff as needed
Administrative & Data Support
- Enter and update data in systems such as WizeHive and spreadsheets
- Assist with organizing paperwork, patient files, and application materials
- Support data entry for programs, events, and patient registrations
- Help process paper applications into digital systems
Program & Event Support
- Assist with preparation for monthly workshops and program events (e.g., AFP events, Camp Angel, MM events)
- Help organize materials, track participation data, and support coordination tasks
General Office Support
- File and organize confidential patient and financial records
- Label and prepare mailings
- Support additional administrative tasks as needed, especially during high-demand periods or staff absences
Time Commitment
Typically, 1–10 hours per week, with flexibility depending on program needs
Additional hours may be available during special projects or events
Required Skills & Qualifications
- Strong communication skills with a compassionate, patient-centered approach
- High level of attention to detail and organization
- Ability to handle confidential information with professionalism and discretion
- Adaptable, reliable, and able to work independently or as part of a team
- Comfortable learning new systems and tools
Tools & Systems
- Phone (for patient outreach)
- WizeHive (data entry and application management)
- Microsoft Excel or other spreadsheet tools
- Email for communication and task coordination
Additional Expectations
- Strict adherence to patient privacy and confidentiality standards
- Willingness to support multiple team members and shift between tasks as needed
- Ability to follow processes while also thinking critically in dynamic situations
Preferred / Desired Qualifications
- Familiarity with HIPAA regulations and patient privacy practices
- Experience working with patient records or healthcare-related data Proficiency in Microsoft Excel or other spreadsheet tools
- Experience with data entry systems (e.g., WizeHive or similar platforms) Previous administrative or nonprofit support experience
If interested, please fill out this form and we will get back to you shortly: Volunteer Candidate Assessment Form – Fill out form
