Front Desk Volunteer

Role Overview: 

As a Front Desk volunteer, you be responsible for carrying out light administrative duties and greeting visitors all while providing a warm, welcoming first impression. This role contributes to the first impression of Valley Outreach and should exemplify a commitment to our values of equity and inclusion. No experience is necessary and fluency in Spanish or Karen languages is a plus. 

Volunteer Duties and Responsibilities:

• Greet Valley Outreach volunteers and visitors and make them feel welcome. You may be the first person someone meets here!  
• Connect them with the correct person or redirect them as needed. Some examples include.
  1. Welcoming volunteers and directing new volunteers to the Volunteer Manager.
  2. Directing food and clothing donations around the back to the donation dock.
  3. Directing clients or shoppers to the StyleXchange entrance.
  4. Directing clients to the Food Shelf entrance.
  5. Greet donors with cash/check donations and find a staff member to receive it.
• Answer phones and direct incoming calls to the correct staff person (please note: our automated phone system should help route most calls.)
• Assist with special projects that can be completed at the front desk (e.g., stuffing envelopes for mailings).

Volunteer Requirements and Expectations:

• Customer service oriented – friendly, welcoming and non-judgmental
• Be punctual for your shift.
• Follow Valley Outreach Standard of Appearance guidelines.
• Respect for client confidentiality, consistent with treating clients with dignity and respect.
• A commitment to racial equity and social justice and a willingness to learn and be curious.
• Strong communication skills
• Willing and able to learn required computer applications (e.g., appointment scheduling) and phone system.
• Organized, reliable, and accountable
• Ability to work independently and respect client confidentiality. 
• Training will be provided by staff.

Physical requirements: 

• This is primarily a seated, desk position. 

Time Commitment: 6 months minimum

Available Shifts: 

• Tuesday/Thursday 9 a.m. to noon, noon to 2pm, to 5pm. 
• Monday/Friday: 9 a.m. to noon and noon to 2pm. 

Volunteer Application: 

All volunteers are required to complete a Volunteer Application and receive an interview before volunteering. The volunteer application can be found on our website at https://valleyoutreachmn.org/become-a-volunteer