Returns Intake Coordinator Position Description
The Returns Intake Coordinator is responsible for coordinating the logistics of returned animals at Pet Haven and keeping detailed records of completed and diverted returns.
Estimated Time Commitment: 4-6 per month
Responsibilities
Manage returns inbox and both cat and dog return requests
Follow up with return requests and ensure appropriate staff member has reached out to them
Track diverted return details
If a return has determined to be the best outcome, post the animal for a foster, coordinate the return intake and exam, and complete intake paperwork
Reports to: Operations Director
Goals
Ensure returns are completed to the standards of Pet Haven
Return diversion when possible through supportive conversations with staff
Maintain an organized inbox to ensure appropriate record keeping
