PRISM - Front Desk Volunteer

PRISM Volunteer Opportunity | Position Title: Front Desk Volunteer Team
Location: PRISM – 1220 Zane Avenue North, Golden Valley, MN 55422
Time Commitment: Flexible shifts available in 2-hour blocks

• Monday–Wednesday: 9 AM–5 PM (9–11 AM, 11 AM–1 PM, 1–3 PM, 3–5 PM)
• Thursday: 9 AM–7 PM (9–11 AM, 11 AM–1 PM, 1–3 PM, 3–5 PM, 5–7 PM)
• Friday: 9 AM–1 PM (9–11 AM, 11 AM–1 PM)

About PRISM

PRISM is a nonprofit organization providing basic needs and wraparound services in the areas of food, clothing, housing, case management, and children’s programs. Our mission is to provide social services and connections that empower people in our community to build healthy, stable lives.

We live by our values:
Collaboration. Innovation. Dignity. Accountability.

PRISM’s Marketplace Food Shelf is our most well-known program, feeding over 120 families daily with no appointment or residency requirement. Our Case Managers are available onsite to connect individuals to resources, and our social enterprise, Shop for Change, supports all our programs through its profits.

Position Summary: Front Desk Volunteer

The Front Desk Volunteer is often the first point of contact for participants and visitors. This role is critical in helping create a welcoming, dignified, and professional environment at PRISM. Volunteers in this position provide essential support to ensure the smooth operation of our services.

Key Responsibilities

• Greet participants, donors, and visitors with compassion and professionalism
• Check participants into the Marketplace Food Shelf system
• Announce participants when they are ready to shop
• Answer incoming phone calls and messages
• Provide general information to the public about PRISM services and programs
• Collaborate closely with Case Managers to connect individuals to additional resources
• Help maintain a clean, organized, and inviting front desk and lobby area
• Occasional data entry and other administrative activities
• Communicate across language barriers with patience and sensitivity (bilingual or multilingual volunteers are strongly encouraged to consider this role!)

Required Qualities

• Compassionate and welcoming demeanor
• Comfortable working in a fast-paced, multicultural environment with multiple computer applications
• Strategic thinker with good communication and problem-solving skills
• Ability to remain calm, confident, and helpful under pressure
• Bilingualism in Spanish, Russian, Ukrainian, and/or Somali language preferred

Training & Supervision

• After Volunteer Orientation, Volunteers will complete a minimum of three training shifts alongside an experienced Front Desk volunteer team member or Staff member
• Ongoing support and supervision are provided by the Office Manager, with additional guidance from the Volunteer Manager

Benefits of Volunteering

• Direct impact on the lives of individuals and families in need
• Opportunities to develop administrative and communication skills
• Experience in the nonprofit and human services sector
• Join a compassionate team committed to dignity, equity, and community support

How to Apply

Interested in joining our Front Desk Volunteer team?
Please contact:
Liam Boris
Volunteer Manager, PRISM