Opportunities From: HandsOn Twin Cities

Tax preparers on the Prepare + Prosper volunteer team work one-on-one with customers to prepare their tax return and get them their maximum refund. Comprehensive training is provided, and preparers receive support from site managers and their fellow volunteers. As a tax preparer, you will:

Prepare state and federal tax returns using TaxSlayer Ask customers if they’d like to save some of their refund Provide stellar customer service and maintain privacy

How do I know I am a good fit? This role has no experience required! If you have an interest in economic justice or tax preparation, appreciate a good puzzle, and enjoy connecting with people, then this is the volunteer gig for you! Additionally, volunteers should have the ability to effectively communicate and engage with customers, be computer proficient, and enjoy working in an ethnically and socio-economically diverse environment. Being bilingual in Spanish, Somali, Hmong, or Oromo is helpful but not required.

Commitment:

Attend an info session to learn all about P+P and the details of volunteering Complete 12-14 hours of training to prepare for volunteering Volunteer for one four-hour shift per week from January 24-April 15th (with flexibility when needed!)

How to get involved: Join us for an upcoming info session! Sign up to hear about our info sessions by filling out this interest form today:  https://www.volgistics.com/appform/1700409573

Customer Support Volunteers on the Prepare + Prosper volunteer team are the ultimate host and financial services guide. They welcome customers to tax clinics and keep the process running smoothly and make sure that every customer has an opportunity to talk about their financial situation and interests (if they so choose). As a Customer Support Volunteer, you will:

Check people in, making sure they have all their paperwork Keep people moving through the tax preparation and review process Check people out, collecting signatures and giving customers their completed return Promote savings and provide relevant referrals for financial topics the customer is interested in Provide stellar customer service and maintain privacy

Commitment:

Attend an info session to learn all about P+P and the details of volunteering Complete 7-8 hours of training to prepare for volunteering Volunteer for one four-hour shift per week from January 24-April 15th (with flexibility when needed!)

How do I know I am a good fit? No previous experience needed! If you have a passion for connecting with people, a knack for communicating detailed information in a clear way, the ability to juggle multiple tasks, and enjoy a fast-paced environment, then this gig is for you! Being bilingual in Spanish, Somali, Hmong, or Oromo is helpful but not required.

How to get involved: Join us for an upcoming info session! Sign up to hear about our info sessions by filling out this interest form today:  https://www.volgistics.com/appform/1700409573

Schedulers are the friendly representatives of P+P for those seeking our services! Connect with P+P customers over the phone to help them understand what they need for their appointment, find the time and location that's best for them, and answer questions with stellar customer service.As an office assistant, you will:

Answer customer calls to schedule appointments, discuss the materials they need to bring with them, and answer questions Assorted administrative tasks, if needed, to support the customer service team Provide stellar customer service and maintain privacy

Commitment: One four-hour shift every other week during tax season (January 24-April 15th).

How do I know I am a good fit? Beyond basic computer proficiency, no previous experience is needed! Being bilingual in Spanish, Somali, Hmong, or Oromo is helpful but not required.

How to get involved: Join us for an upcoming info session later this fall by filling out our volunteer application! Sign up for an info session today:  https://www.volgistics.com/appform/1700409573