The Owner Surrender Coordinator is responsible for working with local families who need to surrender their animal to Ruff Start Rescue. Whoever takes this role will need more than just a basic knowledge of animal behavior - they need to be able to read between the lines and feel comfortable asking thoughtful, sometimes probing questions to fully understand the pet and the situation. The goal is to ensure we’re bringing appropriate animals into the program - ones that we can realistically support and set up for success in their new forever home. The OS Coordinator works through the entire process of bringing an animal into the rescue. Beginning with collecting information from the surrenderer (images, vet records, etc.), networking the animal in the private RSR Animals Needing Fosters Page, and getting foster commitment. You also may be asked for help coordinating the transfer of the animal into the rescue as well. Once the animal is with their foster, work with an Intake Admin to add them to the website and notify vetting and intake of the new addition. There can be a lot of back and forth in the role so daily check-ins to your RSR email are required.
Time Commitment: 3-5 hours a week or 30-45 minutes daily (weekday)
Responsibilities:
Logging into email, facebook and RescueGroups daily
Review owner surrender applications and look for red flags
Ask thorough questions to better understand the animal and the situation
Lining up fosters for the animals that are chosen to come into rescue
Sending owner surrender agreements
Work with Intake Admin to perform an intake on the animal by adding to the website and sending out an announcement email to intake, vetting and the FM involved
Qualifications:
Must be 18+
Reliable access to the internet
Proficiency using Gmail and Google Drive preferred
Comfortable asking sometimes difficult questions
Ability to work courteously and cooperatively with all members of RSR and the public
Ability to take initiative and work with minimal supervision and direction at times
Ability to show compassion and empathize with owner surrenders and shelter/veterinary staff
Demonstrate affection for animals and concern for their welfare
Understanding of all animals that might be placed within RSR and knowing when we cannot help and when we can
Familiarity with animals, knowledge of animal behavior, and experience working with animal welfare programs is required.
