The crisis line advocate answers SVA’s Crisis Line during the weekday evening hours and weekend hours (completion of online course training required). You do not need to be on site for this position; it is done remotely through your home or cell phone. Although you are “on call” during the entire shift, you may or may not receive calls. Our crisis line shifts start on weeknights at 5pm and go to the following morning at 8:30am. On a typical shift, volunteers may receive anywhere from 0-2 calls. Most volunteers keep their cell phone up at a louder volume and go about their normal activities when they’re on-call. In this role you:
- Serve as a resource person in providing information and referrals to callers.
- Support and encourage victims to empower themselves and make their own choices.
- Assist victims in clarifying their issues and in identifying and exploring alternatives and solutions to those issues.
- Keep an accurate record of calls received using Contact or CJI report forms (submitting the forms before the next business day)
- SVA staff is always on backup so if questions/issues arise, you can reach out for guidance.
